Terms and conditions for my online English courses
(1) Cancellation of online lessons
You can cancel a lesson, but it must be before the day of the lesson. For example, a lesson scheduled for 4pm on Tuesday afternoon (client's local time) must be cancelled by Monday midnight (client's local time ) at the latest. To cancel your lesson, send me an email to info@myskypelessons.com and wait for my email confirming your cancellation.
N.B. Any cancelled lesson should be taught later that month to avoid complications in scheduling the following months. However, if you cancel the lesson on the same day as the class, you will lose this lesson from your package - sorry.
(2) My refund policy
If a student cancels completely his/her classes 24 hours before the scheduled start of the lesson, I will refund the classes, minus an administration fee of 10%.
If a student cancels completely his/her package of lessons within the first two lessons, I will refund the remaining lessons, minus an administration fee of 10%.
If a student cannot attend his/her current course due to personal reasons, he/she may transfer the balance of the course (i.e. the remaining lessons) to another agreed, later date. No administration fee will be charged for this service.
(3) Lateness for online lessons
Please be on time for your online lessons. I will wait a maximum of 10 minutes for you to come to your class. If you haven't arrived in 10 minutes, I will stop waiting and go offline on Skype. As a result, you will then lose this lesson from your package - sorry.
N.B. Please note that this rule applies even if you have a technical problem with your connection or your computer. Therefore, it is strongly advised that you check that your hardware and Internet connection are fit for online learning.
(4) Teacher cancellations
Although I will try to be available to teach all online lessons 100% of the time, there may be times when my personal circumstances mean that I have to cancel a lesson myself at short notice, i.e. on the same day of the lesson. However, in this eventuality your lesson will be rescheduled at a time later in the month.
(5) Regular study times
To secure your regular study slot, it is strongly advised that you book in advance to avoid disappointment.
(6) Sharing online lessons with other people
Please note that this in a one-to-one service. However, should the student wish to invite a friend, only the person who has paid for the online lessons will be directly addressed in class.
(7) Behavior during online lessons
Inappropriate student behaviour during the online lesson is not acceptable and will not be tolerated. As a result, the lesson will end immediately and not be refunded.
(8) Price increases
From time to time, it may be necessary to raise the price per lesson. However, such increases will only take place to reflect an increase in operating costs.
Affordable pricesCourse type Price/1 lesson
Business English 15 USD
General English 14 USD
English Conversation 12 USD
Examination Preparation 16 USD
1 lesson = 45 minutes
Packages
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